1. Booking & Payment

A minimum 30% deposit is required to secure your booking.

Full payment must be completed no later than 7 days before the tour starts.

Payments can be made via bank transfer, credit card, or other agreed methods.

2. Cancellation Policy

Cancellation 30 days or more before departure: 100% refund of deposit

Cancellation 15–29 days before departure: 50% refund of total payment

Cancellation 7–14 days before departure: 25% refund of total payment

Cancellation less than 7 days before departure or no-show: No refund

3. Itinerary Changes

The itinerary is subject to change due to weather conditions, sea conditions, or force majeure.

In such cases, we will offer the best alternative without reducing the overall experience.

Boat substitution may occur if the original vessel is not available due to technical issues.

4. Inclusions & Exclusions

Please refer to the itinerary section for clear details on what is included and excluded in the package.

Any extra expenses such as drinks, laundry, or personal purchases are not covered.

5. Health & Safety

Guests are responsible for ensuring they are physically fit for trekking, snorkeling, and boat travel.

Please inform us of any medical conditions or dietary restrictions before the trip.

We strongly recommend purchasing travel insurance covering medical, cancellation, and evacuation.

6. Liability

Naren Komodo Tour will not be held liable for loss, injury, or damage to any person or property due to natural disasters, accidents, delays, or actions of third parties.

Guests participate in all activities at their own risk.

7. Travel Documents

Guests are responsible for ensuring they carry valid ID or passport, and comply with local entry requirements.

8. Respect for Local Culture & Environment

We expect all guests to behave respectfully toward local communities, guides, and fellow travelers.

Activities that damage coral reefs, wildlife, or cultural sites are strictly prohibited.